Apa itu Quality Assurance?

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Quality Assurance adalah segala jenis proses sistematis untuk menentukan apakah suatu produk atau layanan memenuhi persyaratan yang ditentukan.

QA menetapkan dan mempertahankan persyaratan yang ditetapkan untuk mengembangkan atau membuat produk yang andal. Sistem penjaminan mutu dimaksudkan untuk meningkatkan kepercayaan pelanggan dan kredibilitas perusahaan, sekaligus meningkatkan proses dan efisiensi kerja, dan memungkinkan perusahaan untuk bersaing lebih baik dengan yang lain.

ISO ( Organisasi Internasional untuk Standardisasi) adalah kekuatan pendorong di balik praktik QA dan memetakan proses yang digunakan untuk mengimplementasikan QA. QA sering dipasangkan dengan standar internasional ISO 9000 . Banyak perusahaan menggunakan ISO 9000 untuk memastikan bahwa sistem jaminan kualitas mereka ada dan efektif.

Konsep QA sebagai praktik formal dimulai di industri manufaktur, dan sejak itu menyebar ke sebagian besar industri, termasuk pengembangan perangkat lunak. 

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